ugh my first Trojan

[Ashley274]

I had my scan running and it quarenteened one called genericstartpage...My virus scan put it in quarentine....I see no delete option....am I safe...??? what do I do? I never had a virus, worm or trojan so I am just lost...Thanks ahead :B

[Sherrie]

As long as it is Quarantined you are ok. Look for a trash can or red x. Maybe it can be healed. Would be better at helping you if I knew the anti-virus program you are using.

[Ashley274]

Hey Sherrie thank you for the help :hug: I am sorry I didn't think to post what program I have...it is yes McAfee..the suite..I looked and see no trash can or red x.....I have been on the net for over 10 years and never caught any trojan or virus..so this has me very :eek::o Last night I left all sites I was signed in as not to mess up anyone I know...I do not cruise smut sites or much really so I am just sick that I got this ......and don't know if it messed with my puter..I feel like ziggy with the black cloud over my head :)

[SFASH]

Oh Hey Ashlee, I hope I'm not cutting off Sherrie, but with the McAfee Suite, all you have to do is call up the 'restore' function on the home page. From there you will find on the left top corner: Programs and Cookies and Files.

If you hit Files, you will then find on the lower right- hand corner the option to delete this file. Even if you don't, McAfee quarantine will keep it from harming your computer.

I looked up your trojan and it is low-risk. PS: you rarely ever never know where they come from.

[Ashley274]

Yo SFASH :hug: THANK YOU..I don't think Sherrie will mind....I just need some mental relief from this trojan..I don't think it did anything to my puter...my home page is the same but ? ya know....I am scared to go anywhere right now online...I will check the restore deal out tomorrow because I am downloading lol grrrr Vista SP1 and am on dial up so I am going very very slow motion....I do not think I have ever seen the home page on the suite...but lol I don't use it much it runs auto and scans every friday ...the whole puter..I wish they would tell us where it came from.....BLESS you :blush::kiss:


Oh Hey Ashlee, I hope I'm not cutting off Sherrie, but with the McAfee Suite, all you have to do is call up the 'restore' function on the home page. From there you will find on the left top corner: Programs and Cookies and Files.

If you hit Files, you will then find on the lower right- hand corner the option to delete this file. Even if you don't, McAfee quarantine will keep it from harming your computer.

I looked up your trojan and it is low-risk. PS: you rarely ever never know where they come from.

[SFASH]

Ashley, Your Vista Sp1 might not download & install properly until you disable your McAfee. Sp1 is very touchy about that. You disable the McAfee firewall in security center which is in the control panel. just select off.

If you are on dial-up as you say, yeah, you do have a bit of a wait.

And of course you don't want to forget to re-enable your McAfee after Sp1 installs.

[Ashley274]

LOL Ohh my SFASH I finally dled it but have had mcafee on all along and it has taken over a week ...little bits downloaded at a time...NOW it sez do I want to install it now...umm I read somewhere it can take hours :rolleyes: It is after 3 am here and I want to go to bed :o it gives me the option of dl or cancel..I wonder if I can find it if I just cancel and install it another day??? Is SP 1 really worth it?????????????? before I go off to bed I hope to hear from you or anyone on this cause I have to click something :lol: Thanks :hug:

[SFASH]

I would hit it and go to bed. Sp1 is well worth it, I've had it a long time, and my Vista computer never has a problem. You still may have a problem installing, however, if your third-party anti-virus is not disabled.

Not everybody has had that problem, but many have..just a heads-up.
I still use my XP to talk with you and forums most of the time, but I think the Sp1 is just fine.


Have a blessed Sunday, Ashlee.:)

[Ashley274]

Hit install or cancel??? I am sorry I am so tired ....if I install should I then shut mcaffee off and also do I leave it hooked to aol??? thanks ahead :hug:

[SFASH]

If it was me, I'd go to bed. Then, tomorrow, shut off McAfee first, then hit install and get ready for a long wait. But if there is no interference from McAfee, Sp1 installs very nicely these days. there should be no problem.

Or you could do that before you went to sleep... either way, I hope it works out for you, and will pray about it.:) Ya, keep your AOL on.

[Ashley274]

Thanks mega thanks I am going to bed and will hope to work on it in the am lol :lol::hug:

[SFASH]

One more thing Ashley... your 'Windows' firewall will still be on, or needs to be on. OK, I'm outta here.

[Ashley274]

:hug: btw all fixed and done on all ....thank you