Q. I can't POP my email with Outlook or Outlook Express. What is wrong?
A. The most common reason for not being able to pop email is that your POP settings are wrong.


The correct settings to use (if your domain is your_domain.com and the mailbox is joe) are:

Incoming Mail (POP3): your_domain.com
Outgoing mail (SMTP): See next question below
Account Name: joe@your_domain.com (NOTE: you do not just use "joe")
Password: The password you used when you created this mailbox.

Q. I can't send mail through the SMTP server. What is wrong?

A. There are a number of reasons for this:




  • Your package does not come with SMTP. Only the Web Master and Web Pro packages come with SMTP. For the other packages you must use the SMTP server provided by your ISP.
  • You need to check the "My Server requires Authentication" button in your mailbox settings in Outlook Express or Outlook.

As you can see, I have read through the FAQ, but it still won't work. I'm fairly certain it's because for the SMTP, you have "See next question below." But when I look at the next question, it doesn't have the SMTP setting. I would like to get this working. And I do have the Web Master Package. Thank you.

And by the way, my account name has to be only the user name without the "@your_domain.com" or else I can't connect...